Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you provide when using our website and services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under applicable data protection laws, including GDPR principles where relevant.

Information We Collect

We collect information that is necessary to create and manage your account, provide services, and meet legal obligations. This includes:

Account details: your name, date of birth, email address, username, and password.
Contact information: postal address and telephone number when provided.
Identity verification documents: government-issued ID and proof of address when required for verification.
Technical and device data: IP address, device identifiers, browser type, operating system, and connection information.
Usage data: pages and features you access, game activity, preferences, and settings.
Communications: records of support correspondence, complaints, and account-related messages.
Loyalty and promotional data: information about your participation in loyalty programs, bonuses, and promotional offers.

How We Use Your Information

We use your personal data to operate our services safely and effectively. Typical uses include:

Creating and managing your account, including authentication and account security.
Carrying out identity verification and checks required by law.
Delivering services, features, and content tailored to your preferences.
Managing loyalty programs, promotions, and communications about offers you opt into.
Providing customer support and resolving disputes or issues.
Detecting, preventing, and investigating fraud, abuse, or other unlawful activity.
Maintaining records required by law and meeting regulatory obligations.

Legal Bases for Processing (including GDPR)

Where GDPR applies, we rely on appropriate legal bases to process your personal data:

Performance of a contract: to provide the services you request and manage your account.
Legal obligation: to comply with laws and regulations, including identity checks and record-keeping.
Legitimate interests: for fraud prevention, service improvements, security, and direct communications where such interests are not overridden by your rights.
Consent: where we ask for your permission for marketing or certain cookie-related processing, you may withdraw consent at any time.

Registration, Verification and KYC

When you register, we collect the personal details needed to create your account. Before certain actions (for example, to meet legal or security requirements), we may request identity verification. Typical documents we may ask for include a valid photo ID and proof of address. We use these documents only to confirm identity and comply with legal obligations.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to operate the site, remember your preferences, measure site performance, and deliver relevant communications. Categories include:

Essential cookies: required for site operation and account functions.
Analytical cookies: to understand how our services are used and to improve performance.
Marketing cookies: to tailor promotional content when you have consented.

You can control cookie preferences through your browser settings and any cookie controls we provide. Disabling certain cookies may limit functionality.

Data Sharing and Disclosure

We share personal data only as necessary and with trusted partners who help deliver our services. Shared categories include:

Service providers who host, operate, or maintain our platform and technical infrastructure.
Identity verification and fraud prevention providers to perform checks required by law or to protect accounts.
Game and platform partners where sharing is necessary to provide gameplay, loyalty tracking, or fair-play auditing.
Legal and regulatory authorities when required by law or to respond to lawful requests.

All partners are required to process data in line with this policy and applicable data protection laws.

International Transfers

Your data may be transferred to and processed in countries outside your own. When transfers occur we take steps to ensure an adequate level of protection, such as standard contractual safeguards or other measures permitted under applicable law.

Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with statutory obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Account information and related records may be retained for a period after account closure to meet legal and regulatory requirements.

Your Rights

You have rights regarding your personal data. Depending on jurisdiction, these may include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal and contractual obligations.
Request restriction of processing in certain circumstances.
Receive a copy of certain data in a portable format.
Object to processing based on legitimate interests or direct marketing.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us at the address below. We will respond in accordance with applicable law and may require identity verification before acting on requests.

Security

We implement technical and organizational measures designed to protect personal data against accidental loss, unauthorized access, disclosure, alteration, or destruction. These measures include encryption for data in transit, access controls, and monitoring.

While we aim to protect your data, no method of transmission or storage is completely secure. If we become aware of a data breach that poses a risk to your rights and freedoms, we will take steps required by law to notify affected persons and authorities without undue delay.

Responsible Gambling and Data

We use personal data to support responsible gambling tools such as deposit limits, session reminders, time-outs, and self-exclusion. Information about your activity and preferences may be used to identify potential problem gambling and to offer support or account restrictions when appropriate. We may act on requests to enable responsible gambling options and retain records related to these measures as required.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from persons under the minimum legal age to gamble. If we learn that we have collected personal data from a person under that age, we will delete the data in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy and indicate the revision date. Continued use of our services after such changes means you accept the revised policy.